FAQS

PAYMENTS


We accept payments via Paypal ,Its Faster, Safer,and Easier

 

Paypal offers Buyer protection and supports shoppers by granting most secure gateway and best refund policies. That is the reason we support Paypal to complete your purchases with us safely and without credit card risks.

If you own a Paypal account then simply checkout with your Paypal , login and complete your purchase appropriately.

 

 

How i can pay if I don't have a Paypal Account ?
You don't need to have a PayPal account to be able to pay.

You can enter your credit card data straight to PayPal and complete your payment.

You don't have to register a PayPal account neither.

Select the   -Pay with Debit or Credit Card-   button 

When your PayPal page is displayed as follows, click on Pay with Debit or Credit Card or Check out as a Guest.

 

 

 

 



DELIVERY

We are pleased to offer free worldwide delivery on all orders to all major countries, so the price you see is the price you pay, no matter where in the world you live.

WHEN WILL YOU SHIP MY ITEMS? - All items are subject to a handling period before they are dispatched.Orders leave the warehouse within 3-5 days of payment. - We will notify you by email when your items have been shipped.

WHERE ARE MY ITEMS COMING FROM? Although our fulfillment house is located in North America, some of our items are located in other countries such as Germany, Australia,United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons,items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email our support team and we will do our best to help you out. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The average arrival time is 10 -28 working days (USA and UK). An order can, however, take anywhere between 12-35 working days, but is mainly dependent on your location. 

Please allow an extra 10 days during the busy Christmas period. We appreciate your patience.

WHAT IF MY ORDER TAKES LONGER THAN 30 WORKING DAYS?

If your order takes longer than 30 days to arrive during the non-peak season, please contact us and we will resolve the issue for you.

 

 

 

RETURNS 

Can I Returns / Exchange an item?

FREE+Shipping Items do not qualify for refunds.

Sale item with the free shipping offer cannot be refunded.Only regular priced items may be refunded.

If you provide an incorrect shipping address, we will not be held responsible for your order not being delivered to you.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

EXCHANGES (if applicable)

We will only exchange items if they are defective or damaged so make sure you're deciding on the size and color perfect for you! If you need to exchange it for the same item due to damages, send us an email at Pandasbay@gmail.com

 


SECURITY

We process all card payments through a secure payment software system and therefore do not see or hold any of your payment information.

The only information we receive is your name, delivery address and email.